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Best Rate Guarantee

Best Rate Guarantee

At Montigo Resorts, we are so committed to providing you with the best overall experience when you choose to stay in our resorts. When you book your stay directly on our brand website, you’ll be guaranteed:

  • The lowest rate possible for your stay
  • Access to our dedicated reservations specialists to help with your booking
  • Access to the best service throughout your stay

BRG claim Benefits:

Should you find a lower publicly rate within 24 hours of booking with www.montigoresorts.com, upon receipt of a claim that satisfies these Best Rate Guarantee Terms and Conditions, we will honour that competing rate.

Terms and Conditions

  1. Guest(s) must have a guaranteed and confirmed valid reservation which is made via from one of the resorts on brand website www.montigoresorts.com.
  2. The lower rate (competing rate) must be for the same resort booked, same room type and for the same dates and the same number of guests (and all other conditions) and the same offer.
  3. The rate must be inclusive of all tax and service charges.
  4. Guests needs to submit the BRG claim online within 24 hours of the booking confirmation.
  5. The claim of the reservation must be at least 48 hours before arrival.
  6. Claims must be completed with URL links and attached the screenshot as the source of document of the competing rate.
  7. The competing rate on the 3rd party website must be bookable at the time of validating the claim.
  8. Montigo Resorts will process any claims if the competing rate is more than 3% the previously “confirmed rate”. Foreign exchange fluctuation may cause the difference in rates display or sold online.
  9. Any cancellations or amendments on www.montigoresorts.com are subject to the booking terms, conditions and rate policy stipulated.
  10. Montigo Resorts reserves the right and discretion to determine the validity of any claim. In case of dispute, Montigo Resorts’ decision is final. The terms and conditions for Best Rate Guarantee is subject to change without prior notice from management.

Exclusion Clauses

The Best Rate Guarantee does not apply to:

  • Unpublished or contracted / negotiated rates which are not available to the general public, including but not limited to membership rates (e.g., AAA or AARP),
    corporate, government, promotional, unpublished, packaged or opaque rates, group or other specially
    negotiated rates or rates available on closed membership sites, or rates attained through the use of third party discount codes or coupons.
  • Rates or Offers for members (in any form) through email marketing, membership programs or marketing channels and affiliates.
  • Membership discount or social media members’ rate found or received are not eligible.
  • Packaged rates that are sold as part of a travel package including, but not limited to, accommodation plus airfare and other destination services.
  • Rates offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made;
  • Special Online Travel Agents reward program rate not eligible for comparison.
  • Mobile OTA rates are not entitled for claim benefits.

Best Rate Guarantee Claim Form

Guest Information
Booking Details

Please select your resort

Please enter your room type.
Example: Deluxe with Ocean View

Including taxes and fees

Competing Rate Information

Please enter additional comments here



Select File

Allowed file types: JPG & PNG. Max File size: 5MB

Acknowledgment
By clicking Submit, I confirm that I have read and agreed to the terms & conditions