Checking In

- What time is check-in and check-out?

The official check-in time is 15.00hrs and check-out is 12.00hrs, Batam time. Impromptu late check-outs will be subject to villa availability and a surcharge may be applied.

- I'm arriving early in the morning, can I request for an early check-in?

The official check-in is at 1500hrs. If you would like to check in earlier, we are happy to make such arrangements for you, subject to the availability. In the scenario where no villa is available for early check-in, we welcome you to enjoy our facilities while waiting – pampering yourself at the Montigo Spa, dine at our restaurants or go for a dip at the TADD’s Pool. To arrange an early check-in, please send us a request at prior to your arrival.

- Can we request for villas to be arranged side by side?

We appreciate that you may arrive together with friends and family and wish to stay in adjacent villas. We will try our best to make such arrangements, subject to villa availabilities at arrival.

- Can I store my luggage if I arrive early at the resort?

Yes, our Concierge will be happy to assist you.

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