Travel Advisory

COVID-19 Updates
Updated: 01 July 2020

At Montigo Resorts, we prioritise the safety and comfort of our valued guests. We are grateful for your continued support and confidence in Montigo Resorts during this challenging period. As we are beginning to see signs of a new normalcy with the world reacting and responding responsibly to the measures, we hope to do the same here at our resort to affirm that your well-being is our central concern.

Ferry Experience

All guests of Montigo Resorts will be greeted and escorted by our dedicated Montigo Marvels to your designated Montigo exclusive seating zone on BatamFast ferry. All guests will be required to fill up a mandatory online health declaration form on board.

Temperature Screening

Upon arrival at Nongsapura Ferry Terminal, temperature screening will be conducted before boarding our transfer vehicles.All guests will be required to provide government-mandated information for contact tracing purposes.

Land Transfer

Guests will be ushered to their respective land transfer vehicles based on their villa category to reduce the number of passengers in each vehicle. Safe distancing signs will be installed in the transfer vehicles

Check-in Experience

To avoid clusters in the lobby area, all guests will be dropped off directly at your villa doorstep. Pre-arrival check-in will be required 5 days before arrival. Simply email your passport details and guest registration form to reservations.nongsa@montigoresorts.com

Social Distancing

Social distancing signs and stickers will be placed throughout the resort. Kindly maintain at least 1m distance away from others. Visitors of registered guests will not be permitted in any of the studios, villas and residences.

Dining Experience

To reduce contact with other guests, we will arrange an exclusive in-villa dining experience for your breakfast. Simply scan the QR codes available in the villa for online menus and send in your orders via Whatsapp. Lunch and dinner will be available at selected outlets with designated timeslots. Cutleries and napkins will be individually packed for hygiene purposes. 

Contactless Payment

All guests are encouraged to use contactless payment during your stay at the resort. Glass shields will be installed at all cashier points to minimise face-to-face contact.

Enhanced Cleaning

Common surfaces and areas such as tables, chairs, lift buttons, handrails, buggy vehicles, key cards, kids club, recreational outlets and public restrooms will be sanitised and disinfected thoroughly and more frequently.

Enhanced Safety Measures

All Montigo Marvels will be required to wear masks and face shields when interacting with guests. Gloves will also be worn during meal service. Temperature screening will be conducted for all employees of Montigo Resorts before entering the resort. 

Preventive Measures Taken at Montigo Resorts, Nongsa and Seminyak

In light of the COVID-19 situation, we would like to ensure our resorts provide a safe and worry-free environment for you and your beloved ones. What are the health and safety measures implemented? 
  • Changes in operating hours for selected F&B, recreation and spa outlets. This is to accommodate more frequent cleaning processes throughout the resort. All food for breakfast, lunch and dinner will be served to your in-room/villa dining service. For more information and latest updates on operating hours, please contact our Reservations Team or Front Office Team. – Applicable to Montigo Resorts, Nongsa only.  
  • Stringent hygiene protocols have been reviewed and carefully complied according to the guidelines of WHO and MOH along with increased frequency of all our cleaning processes, including mandatory sterilizing and disinfecting of key cards, buggy vehicles, menus holders, materials at the kids club, and most importantly, the nooks and crannies of all rooms, restaurants, kids club and common areas. 
  •  Surgical masks are available upon request at the front desk and hand sanitisers are readily available at key public domains such as lobbies and all F&B outlets. 
  • All guests and Montigo Marvels will undergo thermal screening before entering the resort premises. Additionally, all Montigo Marvels have been given clear instructions on how to respond swiftly and appropriately to all presumed cases of coronavirus infection on property, and to provide full support to our guests and employees, addressing their concerns.
What are your cancellation policies?
  • We are committed to increased flexibility with booking terms and conditions and have adjusted our policies accordingly. If you have an existing booking with us, you may reschedule your stay within the next six months. In the event the situation continues or worsens after the initial 6-month postponement, rest assured that the respective resorts would allow the necessary extensions.
  • Our measures are in line with the recommendations provided by WHO, MOH and public health agencies, we will continue to monitor the situation closely and adjust accordingly.
Finally, we would like to personally thank you for the trust and loyalty you have shown us over the years. The coronavirus (COVID-19) situation is evolving rapidly and we completely recognized that the changes in travel advisories by the WHO and MOH are unsettling for all our guests, as it is for us. Whether you are travelling now or in the future, we want you to know that we are responding with increased flexibility. 
We wish you good health, and we look forward to welcoming you to Montigo Resorts, Nongsa. 
    For more information on our COVID-19 response measures, please contact; 
      Montigo Resorts, Nongsa
      T: +62 778 776 8888 
      Whatsapp: +62 822-8315-3433 (24-hour) 
      E: reservations.nongsa@montigoresorts.com   
      Montigo Resorts, Seminyak 
      T: +62 361 301 9888 (24-hour)
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